Make Straight Paths in Operations, Retention, and Marketing
New Caper provides straightforward consulting for professional service firms and creative agencies — helping you gain perspective, weigh trade-offs, and map out stronger paths forward.
Consulting Services
Clarity Call
A focused 60-minute session to gain perspective and get unstuck on one specific challenge. You leave with clear notes and prioritized next steps.
Client & Marketing Insights
Direct conversations with your clients uncover honest insights that reveal what truly sets your company apart and inform better decisions on marketing, positioning, and attracting your ideal clients.
Client Service Audit
Let’s evaluate how your services are truly experienced by clients, so you can make stronger, more informed decisions about your existing services and future offerings.
Ops & Retention Consulting
Custom consulting to resolve operational and retention challenges. We work together to redesign processes, strengthen client care, and build better retention systems. The fee is tailored to your situation and goals.
Consulting Engagement
3- or 6-month advisory support for longer-term or more complex challenges. Monthly guidance with a clear end date — no open-ended commitment.
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Testimonials
“Working with New Caper gave our marketing strategy renewed focus and direction. Eric went beyond surface-level branding by speaking directly with our clients to better understand what truly sets our company and team apart. Hearing those perspectives firsthand provided valuable insight that now guides our messaging in a much more intentional way.
On a personal level, Eric helped me get unstuck by recognizing patterns in our processes, team dynamics, and client relationships that I couldn’t clearly see on my own. His thoughtful guidance gave me renewed confidence and clarity. I now make decisions more quickly and with greater assurance.”
Donya Butler
CEO & Director of Brands, DesignEnvy
“Eric, at New Caper, helped me understand aspects of my business that I'd easily missed in the day-to-day grind. He interviewed several of our clients and was able identify key value propositions that had been blind spots for me after just one session. After the second session, it became clear how we needed to rework our messaging and website to better speak to who our customers are and how they think. Thankfully, he was able to help with that too, and now I'm targeting the right people with the right message.”
Galen Gidman
CEO, Lofty Thoughts
“New Caper helped us preserve an important client relationship during a critical conversation. After addressing the concerns that surfaced, the client not only stayed with us—they expanded their trust in our work by adding more services. Eric then guided us in developing a new service offering that now benefits this client and others like them. Thanks to New Caper, we retained a $115k annual account, created new revenue potential, and renewed our confidence in the value we deliver.”
Marketing Agency
CEO
