Client Service Audit
Understand the real impact your services have on your clients.
How Clients Experience Your Services
This focused audit looks specifically at the services you deliver. I interview up to 10 clients with targeted questions about what they receive from you. You get a clear report on what’s working, where friction exists, and opportunities to improve or add new services.
Who it’s for
Professional service firms and creative agencies that want an honest evaluation of how their services are actually experienced by clients — and clear ideas for what to change or add next.
How it works
- Deep foundational discussion with you first.
- Up to 10 targeted interviews.
- One clear report + follow-up session.
What you get
- One clear report on what’s working, friction points, value perception, and opportunities
- One follow-up session to map out next steps
